Our answers to the most frequently asked questions

Here are the answers to the most frequently asked questions divided into 2 groups: hospitality and restaurants.

FAQ HOSPITALITY

How can I book my holiday?
You can book on our site by choosing the page ‘apartments and rooms ‘ for the arrangement you prefer. From there check the availability for the dates you are interested in and send your booking request which will be answered within 24 hours, confirming availability, a summary of the booking and the terms of your stay. Be careful though! The booking will only be complete following the receipt of the bank transfer of the deposit of 30% of the total amount of the booking. If you prefer to book by phone call +39 0781688365 or + 39 3282789961.
If I book an apartment do I have to pay a deposit?
A deposit of 100 euros, to be paid on arrival is expected. The deposit will be refunded, after checking the apartment, within 30 days of the departure date.
Can I cancel my booking?
From the moment the booking has been accepted, cancellation by the client will entail a cancellation fee (except for special agreement). Up until 15 days before the date of arrival no penalty will be applied, except for the month of August, where cancellation must be made at least 30 days before, to avoid paying a penalty. From 14 to 5 days before the date of arrival, a penalty equal to 30% of the entire holiday booked (the amount paid as deposit to confirm the booking). From 4 days until the day of the date of arrival a penalty equal to 100% of the entire holiday booked will be charged. If the guest does not arrive or leaves earlier than planned, a penalty will be charged for the value of 100% of the booked holiday.
What time can I check in?
From 4 pm to 10 pm. In the event of a different time you are requested to communicate this in advance. We request a valid personal document.
What time can I check out?
You are requested to check out by 11 am. In the event of needing to stay longer, you can organize this beforehand to allow us to carry on business in the best possible way according to the availability.
If I need to leave early, will I have to pay a penalty?
In the event of having to leave early you will be charged the days you stay on the holiday farm plus 30% of the total cost of the deposit paid at booking, which will be kept by us.
Is breakfast included in the price? Where and what time is breakfast?
Except for specific conditions of the booking, breakfast is included in the price of your stay in the rooms B&B. A buffet breakfast is served in the dining room, between 8 and 10 am. For guests who stay in the apartments breakfast is not included in the price.
When is housecleaning carried out in the rooms?
Housecleaning will be carried out if the room is vacated by 11 am. Bath linen is changed twice a week and sheets once a week. The apartments do not include housecleaning in the price and will be charged E50. for cleaning at the end of the holiday.
Are towels and sheets included in the price?
Yes, bath and bed linen are included in the price. They will be changed every 3 days for bath linen and once a week for bed linen.
Does the holiday farm provide Wi-Fi?
Yes the Sirimagus holiday farm offers free Wi-Fi.
If I lose the key to the room, what do I do?
Let us know immediately and we will see to the problem, but be careful, as for your safety, the door keys are not duplicated, so in the event of loss, you will be charged for the replacement.
If I lose something or something is stolen?
You can report it to the po!ice. The management is not responsible for theft or loss of objects which are left unguarded in the building.
Where can I park my car?
Sirimagus holiday farm offers a car park which is unsupervised but there are no risks, although we do suggest that you lock your cars.
Can I smoke in the bedroom/apartment?
No, it is strictly forbidden to smoke inside the rooms or the apartments.

You haven’t found the answers to your questions?

Read the terms of booking and the services offered, or if you prefer, write to us or phone us.

 

RESTAURANT FAQ

Do I have to book a table?
Yes it is necessary to reserve the table to allow us to organize your meal.
Is the restaurant always available at lunch and dinner?
No. For this reason we request that you contact us to find out the availability of the service. The kitchen service for the guests of the farm will be open for dinner on Monday, Tuesday, Thursday and Saturday. For those who do not stay in the structure will be available by reservation the restaurant service for lunch and dinner.
What is meant by fixed menu?
Depending on the season and the availability of ingredients, a menu of 7 starters, 2 first courses, 2 main courses, a side dish of vegetables, home made dessert, water and wine (1/4 litre per person), coffee and a liquor is offered. Contact us in advance to know what dishes are on the menu.

You haven’t found the answers to your questions?

Do not worry, you can write to us or call us. You are looking at it as soon as possible.

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